Help & Support

1. Contact Us

Include the email address on your account and, if you're reporting a problem, what you were doing when it happened — screenshots help us fix things faster.

2. Your Account & Data

• Delete your account: in the app, go to Me → Account Management → Delete Account; on the web, visit Account Management. This permanently deletes your account and all of your personal data.
• Export your data: download a copy of your profile, posts, trades, and badges any time from Settings → Data & Privacy.
• Password, email, and sign-in: manage credentials and connected sign-in providers in Settings.

3. Purchases & Subscriptions

Ticket packs and the Smarter subscription purchased in the mobile app are billed by Apple or Google — manage or cancel them from your App Store or Google Play subscription settings. Purchases made on the web are billed by Stripe and managed from Pricing. For billing questions or refunds, email us and we'll sort it out.

4. Safety & Reporting

To report a trader, listing, or message, use the report option on the item itself — reports go straight to our moderation queue. You can review your report history and blocked traders in the Safety Center. For urgent safety concerns, email support@facilitrades.com with "URGENT" in the subject.