Facilitrades, LLC ("Facilitrades," "we," "us," or "our") operates the Facilitrades platform, an AI-powered peer-to-peer trading network. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Email address, username, password hash | Account creation, authentication |
| Profile Information | Display name, profile photo, bio, location (optional) | Platform personalization |
| Trading Content | Item listings, descriptions, photos, service offerings | Platform functionality |
| Communications | Messages between users, support inquiries | Trade facilitation, support |
| Transaction Records | Trade proposals, agreements, confirmations | Platform functionality, dispute resolution |
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | IP address, browser type, operating system, device identifiers | Security, analytics, fraud prevention |
| Usage Data | Pages visited, features used, search queries, timestamps | Platform improvement, AI training |
| Location Data | Approximate location from IP address | Regional matching, fraud prevention |
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide and maintain platform services | Contract performance |
| Process trades and facilitate exchanges | Contract performance |
| Send transactional notifications | Contract performance |
| Improve AI features (semantic search, listing assistance) | Legitimate interest |
| Prevent fraud and ensure platform security | Legitimate interest |
| Respond to support requests | Contract performance |
| Comply with legal obligations | Legal obligation |
| Send marketing communications (with consent) | Consent |
Our AI features process your data to:
Important: AI processing is designed to improve your experience. You can opt out of non-essential AI features in account settings.
The following information is publicly visible on the platform:
When you engage in trades, the following is shared with your trading partner:
We share data with trusted service providers who assist in operating our platform:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Cloud Platform | Infrastructure hosting | All platform data (encrypted) |
| Email service provider | Transactional emails | Email address, name |
| Analytics provider | Usage analytics | Anonymized usage data |
All service providers are bound by data processing agreements.
We may disclose information when required by law, court order, or government request, or to:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Duration of account | Service provision |
| Closed account data | 30 days after closure | Reactivation period |
| Trade records | 7 years | Legal/tax requirements |
| Support communications | 3 years | Dispute resolution |
| Server logs | 90 days | Security, debugging |
| AI usage logs | 12 months | Billing, service improvement |
Upon verified deletion request:
You have the right to:
Additional rights under GDPR:
Additional rights under CCPA:
To exercise your rights, contact us at:
We will respond within 30 days (or sooner as required by applicable law).
We implement appropriate technical and organizational measures:
| Measure | Implementation |
|---|---|
| Encryption in transit | TLS 1.3 for all connections |
| Encryption at rest | GCP default encryption (AES-256) |
| Access controls | Role-based access, principle of least privilege |
| Authentication | JWT tokens, OAuth 2.0, optional MFA |
| Monitoring | Automated threat detection, audit logging |
| Incident response | Documented breach notification procedures |
Your data is stored on Google Cloud Platform servers in the United States (us-east4 region).
For EU/EEA users, transfers are protected by:
Facilitrades is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of data collected from a child, we will delete it promptly.
Important: Facilitrades is a non-custodial platform. We do not hold, store, or control:
Users arrange fulfillment directly with each other. We provide matchmaking, agreement structuring, and reputation tracking only.
We may update this Privacy Policy periodically. Changes will be posted with an updated "Last Updated" date. Material changes will be notified via:
Continued use after changes constitutes acceptance.
Facilitrades, LLC
All Inquiries: info@facilitrades.com
Parent Company
Fenrir Consulting, LLC
Data Protection Officer (GDPR)
Email: info@facilitrades.com